Posted in Change Management on September 30, 2007 | Leave a Comment »
Why does training or anything done by the training department meet so much resistance or lacks the required acceptance? All to often it’s because of a lack of change management throughout the process. Consider some of the following change tools the next time,
Conduct a readiness assessment
Find a project champion who can make things happen
Involve all [...]
Posted in Instructional Design on September 28, 2007 | Leave a Comment »
I think the separation between hard skills and soft skills leads to employees that have a difficult time using both at the same time. It’s easier to teach that way but harder to learn. Teaching out to use a new piece of software without teaching how to integrate it with the job leads nowhere fast.
Posted in Instructional Design, tagged Education, Learning, practice on September 26, 2007 | 1 Comment »
How much practice does it really take to learn something new? In the class room, you learn how to make a sales call and then do a few role plays. Is that enough practices? In reality, it can take several hundred calls before you can get good at a new sales technique. However, this is [...]
Posted in Accelerated Learning on September 25, 2007 | 1 Comment »
Are you good at games like scrabble, monopoly, poker or bridge? How about golf or tennis?
A lot of times we can get good at these games in comparrison to our friends and family. Sometimes we might be the best in town. However, when you start to play in the public arena or up at the [...]
Posted in Great Ideas, tagged book, Learning on September 24, 2007 | Leave a Comment »
I’ve started to get people to interview for my new book. I’ve been trying to get highly successful people in a wide range of fields. If you know anyone I can interview in these fields, please email me.
Professional sports
Professional game players
Military
Politics
Firefighting
Science
Medicine
Law
Posted in Call Centers, tagged call center, call coaching, call monitoring on September 23, 2007 | Leave a Comment »
One of the advantages of working in a call center is that it’s easy to measure and record just about anything. In the better call centers they do a lot more coaching and use recorded calls in their coaching sessions.
The question that always comes up is how many calls or how frequently should [...]
Posted in Quality, tagged kaizen, process improvement, Quality, quality principles on September 22, 2007 | Leave a Comment »
Quality principles are usually applied to everything else in an organization than training. That includes quality training. It’s usually done the old fashion way. So here’s one thought. In a Kaizen event, one of the activities is to search out and eliminate waste or extra steps in a process.
What is the waste in training? [...]
Posted in Learning Paths on September 21, 2007 | Leave a Comment »
I was scrolling around Wikipedia and found this entry. Nice to see your name any where you can find it.
Learning path
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A Learning Path describes the sequence of learning activities and events that lead to a prescribed level of proficiency. A Learning Path includes all formal training, practice and [...]
Posted in Web Conference, tagged learning web conference, learning webinar on September 19, 2007 | Leave a Comment »
You’re Invited!!
Please join us for a free 30 minute web conference on October 3rd or 11th. Meet the author of the book Learning Paths and learn more about how to dramatically reduce ramp up time for new employees.
Learning Paths is a proven methodology that can help any organization reduce time to proficiency by [...]
Posted in New Book Idea on September 18, 2007 | Leave a Comment »
I’m writing a new book on how to speed up learning. My intention is to interview a range of successful people and ask them how they learned to do what they do. Who would you like to have me interview? Do you have any contacts that I can interview? I’ll give credit in the book [...]
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