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 by FernandoLins.com

by FernandoLins.com

This is a very popular discussion question.  It goes along with how do you actually measure training.  This is the first of a series of posts on the topic.  In this posts, I want to talk about the evaluation sheets that are passed out after every seminar, lecture or course.  It includes questions such as:

  • How did you like the workshop?
  • Did you get anything out of it?
  • How did the instructor do?
  • Did you like the lunch?

It’s a lot like a customer satisfaction survey.  It’s never a bad idea to ask customers what they think. 

However, I think the value of these evaluations is very limited.  Just liking something doesn’t necessarily lead to learning, skill building or real change.  This evaluation really won’t tell you if anything will have a lasting effect a day, a week or a month later.  Here’s an example,

One of the training programs that always gets great reviews is style training.  Style training comes in lots of different varieties and people like them.  Everyone likes to here good things about themselves.  However, being able to actually use this information to do anything significant on the job seldom happens.  In fact, it’s more likely to be misused.

So, the point is..it’s nice to have happy participants.  Much better than unhappy participants.  However, don’t confuse happiness with learning.

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