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So what’s a picture of Mike Tyson have to do with education anyway?

 Mike Tyson is a great philosopher.  He said, “Everyone’s got a plan…until they get hit!”

All the practice and role plays in a classroom setting try to prepare you for real life but it’s simply not the same.  The first time you try out your new customer service skills on an angry customer is just like being hit for the first time.  That’s when the real learning starts or people say, “that classroom stuff just doesn’t work, I’m going to try something else.”

Even as simulations get better, you don’t have the same level of pressure that comes with first hand experience.  What I recommend is that whatever you do in the classroom needs to extend to live practice.  This live practice also needs good coaching to help push through the potential loss of confidence with the first problem or crisis.

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