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Posts Tagged ‘Consulting’

If getting employees up-to-speed faster is a big deal for your organization, I suggest you consider bringing Learning Paths into your organization.  This is a methodology that is easily applied to any job including managers and leaders. There are several different ways to begin working on Learning Paths:

1. Learning Path Consultant

We can lead one or more Learning Path projects and assist with the development of activity descriptions and any additional training required.   Typically a Learning Path project for a single function can be complete in 60 to 90 days.  The Learning Path consultant will work with an internal Learning Path team in order to gather the required expertise and build support and consensus.

2. Certification

We are know offering Learning Path Certification in a 2-day workshop.  These are done both internally and as public workshops.  The workshops prepare participants to lead a Learning Path project in their organizations.  Additional follow-up and coaching is offered to help ensure successful Learning Path projects.

For those who need more information to make a decision on how to bring Learning Paths to their organization, we are always available to do a 1 hour Learning Paths webinar that presents the basic concepts and the path forward.  There are also a number of whitepapers on the Learning Paths website.  Here is the contact information you will need.  Steve Rosenbaum, 952-368-9329 or steve.learningpathsinternational.com.  Our website is www.learningpathsinternational.com

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This is really a great video that should build your confidence. Hope you enjoy!

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Uploaded by takomabibelot

 I’ve seen this technique growing over the years.  The surefire way to reduce customer complaints is to make it impossible to complain.  I first experienced this on an international flight.  When everyone got off the plane, there was no one there. 

Just the other day I called a company about a small problem and they put me in the cue.  The recorded message said, all I’d have to do is wait 30 to 60 minutes for the next agent.

There are others where the only place you can get information is on their website, but if it’s not there it just keeps recycling you back to the home page.

What’s nice about this approach is you can show upper management a proven reduction in customer complaints.  “We must be doing something right.  Nobody’s complaining.”

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One of the great challenges in working on training or any other kind of major initiatives is how to build support and consensus while leading to a successful conclution.  That’s where good consulting skills come in. 

As a side not, I had a discussion the other day about the difference between consultative selling and consulting.  Consultative selling is a style of selling where you identify customer needs, issues and problems and then present an appropriate solution.  In consulting, you’re taking customers through a displined process or problem solving while applying your expertise.  In consulting, you are often the product or service.

Here’s probably the best book to start with Peter Blocks, Flawless Consulting, a guide to getting your expertise used.   The techniques and methodologies are good for both internal and external consulting.

consulting_.jpg  Here’s a link.

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