We use proficiency and time to proficiency as key measures of training. This is different than looking at competencies or objectives. Proficiency is a results meaure that looks at not only changes in behavior but actual output. I like to look at three things when defining proficiency:
- Output/Quality – what is the level and quality of what’s produced. This can be in terms of things like sales, margin, errors, saftey, etc.
- Independence – does the individual work without a lot of supervision. This can often be seen in amount help needed or level of initiative.
- Confidence – does the individual act with confidence as seen by fluency and morale.
There’s a lot more to proficiency that I’ll put in future posts.