originally uploaded by Kris Kumar.
I’ve been surprised by all the people I’ve met who still use Microsoft Word and PowerPoint. They know the minimum amount of features by they still use it a lot like a typewriter.
Ask someone, do you know how to use styles? This will tell you all you need to know about what they know and don’t know.
The problem in learning this program is that people either have to learn on their own so they don’t even know what they should be learning, or they learn about features but never learn how to apply to their work.
When I’m doing facilitation, we often work with these document on a projector instead of flip charts. I’ll tell you that we spend more time on how things were done than the content. It’s the first time most people have see these features.
So when teaching any type of software, I’d forgot about teaching functionality and focus more on how it change the way people work.
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